We ask that all guests arrive 10 minutes prior to their scheduled appointment to allow time for a smooth and timely start. Appointments begin promptly at the scheduled time.
Rescheduling requests made 24 hours or more in advance may be accommodated. Requests made within 24 hours are subject to a $50 rescheduling fee.
Reservations that are canceled or missed without prior notice will be considered forfeited and are not eligible for rescheduling.
Please notify us of medical conditions, injuries, allergies, or health concerns prior to your appointment.
Guests are expected to arrive free of strong odors. We reserve the right to refuse or discontinue service if an odor or hygiene concern affects the treatment environment.
We also reserve the right to refuse service to any guest whose behavior compromises the safety or comfort of our guests, or staff.
Appointments are reserved exclusively for guests receiving a scheduled service. We kindly ask that additional guests, including children, not accompany you to your appointment.
Outside food and beverages are not permitted during your visit.
Appointments are non-refundable once booked. Exceptions may be made if our team is unable to provide the scheduled service or elects to refuse service.
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