Guest Policies

To ensure every guest receives the full experience they reserved, appointments begin promptly at the scheduled time. Guests arriving more than 15 minutes late will be required to reschedule their appointment. We encourage arriving a few minutes early to allow for a relaxed and seamless start to your experience.

We are pleased to accommodate rescheduling requests made at least 24 hours in advance. Requests received within 24 hours of the scheduled reservation are subject to a $25 rescheduling fee.

Each reservation is thoughtfully prepared and reserved exclusively for you. As such, all payments are non-refundable. Reservations that are canceled or missed without prior notice will be considered forfeited and are not eligible for rescheduling.

Please notify us of any medical conditions, injuries, allergies, pregnancy, or health concerns prior to your appointment so we may tailor your experience appropriately.

To preserve a peaceful and uninterrupted experience for all guests, only individuals receiving services are permitted inside the facility. Guests, children, and visitors who are not scheduled for services are not permitted unless prior arrangements have been approved by our team.

Outside food and beverages are not permitted during your visit. We kindly ask that all food and beverages remain outside the premises unless provided as part of your experience.

Inappropriate, aggressive, or sexually suggestive behavior will not be tolerated. We reserve the right to refuse service to any guest whose behavior compromises the safety, comfort, or well-being of our guests, therapists, or staff.

To help us provide the most relaxing and enjoyable experience for every guest, we ask that you arrive in a clean and refreshed condition. If personal hygiene or strong odors may affect the comfort or quality of the experience, your appointment may be respectfully declined.

We reserve the right to refuse service to anyone who appears impaired or whose condition may negatively impact the experience of others. We also kindly ask that guests refrain from smoking or vaping of any kind throughout the premises.

Our policies are designed to preserve the comfort, privacy, and experience of every guest. By confirming your reservation, you acknowledge and agree to these policies.